e777's Privacy Policy
Protecting your personal information at e777 casino is important to us. This policy explains what data we collect, how we use it, and what rights you have.
Table of Contents
Introduction and Scope
e777 Casino (referred to hereafter as "we", "our", or "e777") uses this privacy policy to clearly explain how we collect, process, and protect the personal information of users of our website and services.
This policy applies to all e777 services — including website browsing, account registration, deposit and withdrawal activities, gaming activities, and customer support, along with all other interactions. By using our services, you are considered to have accepted the terms of this privacy policy. Reading our Terms and Conditions will give you more details about the overall legal framework of the service.
This policy applies only to Bangladeshi users and is aligned with the relevant laws and regulations in effect in Bangladesh.
What Information We Collect
2.1 Identity Information
During account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Gender
2.2 Contact Information
- Mobile number (required for OTP verification)
- Email address
- Current address (if provided)
2.3 Financial Information
We collect partial payment information to process deposits and withdrawals. This may include the mobile number for bKash, Nagad, Rocket, or Upay, and the name on the bank account. Full financial credentials are not stored on our servers.
2.4 Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Session duration and login history
- Page visits and click activity
2.5 Gaming Activity Information
As part of providing normal service, we store game history, bet history, win/loss records, and bonus usage information. This data is essential for account transparency and dispute resolution.
How We Collect Information
e777 collects information in the following ways:
- Directly provided: You provide information yourself when you fill in a registration form, update your profile, or contact customer support.
- Automatic collection: Some information is collected automatically through cookies, log files, and session tracking as soon as you access the site.
- Through third parties: Payment processing providers (bKash, Nagad, Rocket, Upay, etc.) share necessary transaction information with us.
- Verification process: Information is collected from documents submitted during identity verification.
Purpose of Using Information
e777 uses the collected information for the following purposes:
4.1 Service Operations
Information is needed to create and manage your account, process transactions, and provide gaming services without interruption. Accurate information is especially essential during deposit and withdrawal processes.
4.2 Security and Fraud Prevention
We analyse technical information to detect unauthorised use of accounts, monitor suspicious activity, and prevent financial fraud. Your data is kept secure during transfer through the use of SSL encryption.
4.3 Customer Support
Your information is used to verify your identity and review the history of issues when providing support via 24/7 live chat and email.
4.4 Bonus and Promotion Management
Account activity information is needed to manage our VIP programme and various bonus offers (such as weekly reload bonuses and cricket festival bonuses).
4.5 Service Improvement
By analysing user behaviour, we improve the site design, game selection, and overall user experience. This is done entirely for statistical purposes and is not directed at any individual person.
Data Storage and Security
e777 follows industry-standard security practices to keep your information safe:
- All data transfers are encrypted using SSL (Secure Socket Layer) technology.
- Data stored on servers is protected with strong encryption.
- OTP verification is in place for account access.
- Regular security audits are conducted on the server infrastructure.
- Access to data is restricted to authorised personnel only.
Your information is retained for the duration of your active account and for the period required by applicable legal obligations after that. Even after an account is closed, financial transaction records may be kept for a specified period as required by law.
Sharing Information with Third Parties
e777 never sells your personal information to third parties. However, information may be shared in specific cases for service operations:
6.1 Payment Processing Providers
The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete deposits and withdrawals. These providers are bound by their own privacy policies.
6.2 Technology Providers
Technology companies that assist in running the site (hosting, cybersecurity) have access to limited information under strict confidentiality agreements.
6.3 Legal Obligations
Information may be provided in response to lawful requests from government authorities under applicable laws in Bangladesh. In such cases, we provide only the information that is legally required.
6.4 Game Providers
Only the technical information necessary to run gaming sessions is shared with PG Soft, Pragmatic Play, JILI, Evolution, and other game studios. Personal identity information is not shared with these companies.
Cookies and Tracking Technology
e777 uses cookies to run the website properly. Cookies are small data files stored in your browser.
7.1 Essential Cookies
These cookies are essential for maintaining login sessions and ensuring the basic functioning of the site. There is no option to disable them.
7.2 Analytical Cookies
These collect statistical information to monitor and improve the use of the site. This information is processed in anonymous form.
7.3 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may disrupt some important functions of the site.
Privacy of Minors
All e777 services are strictly for persons aged 21 or above. We do not knowingly collect personal information from any minor. Age verification is mandatory at registration. If a minor has created an account by any means and we detect this, that account will be closed immediately and the associated information will be deleted.
To learn more about our responsible gaming guidelines, please read the Responsible Gaming Policy page.
Your Rights
As an e777 user, you have the following rights regarding your personal information:
- Right to know: You can request to know what information we hold about you.
- Right to correction: You can request correction of inaccurate or incomplete information.
- Right to deletion: In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
- Right to restrict processing: In certain circumstances, you can request that processing of your information be limited.
- Right to data portability: You can request to receive your information in a structured, readable format.
- Right to object: You have the option to object to certain types of information processing.
To exercise these rights, contact customer support via live chat or email. We generally respond within a reasonable time after receiving a request. Visit our FAQ page for answers to general questions about our services.
Notice of Policy Changes
e777 reserves the right to change or update this privacy policy as needed. If any significant change is made to the policy, you will be informed in the following ways:
- A notice will be displayed at the top of the website.
- An introductory message will be sent to your registered email address.
- The date of the latest update will be noted at the top of this page.
If you continue using the service after a revised policy is published, you are considered to have accepted the new policy. It is therefore advisable to visit this page regularly.
Contact
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us:
- 24/7 Live Chat — from any page on the site
- Email: [email protected]
Our support team can communicate with you in both Bengali and English. To learn more about us, visit our About Us page.